September 2009 | Dental Lab Products
Tech Corner: Management software
Silent partners
Always there when you need them, these management software packages offer a range of tools to keep your operations running smoothly.
Like many small-business owners, dental laboratory operators are experts in their particular field, but often lack the specific mindset needed to effectively run a small-to-mid-size company. Such tasks as workflow scheduling, billing, accounts receivable, productivity tracking, tax reporting, and employee management, can be logistical nightmares without proper guidance. Turning to general business software can be misguided because of the industry-specific details required, such as case tracking, remakes, and pro-pay calculations.
These 15 software programs are targeted to help dental labs of any size keep track and keep on track without a lot of fuss.
Atlanta Based Systems Inc.
Evolution
Evolution management software allows owners and managers to simplify production tracking, streamline management, and increase profitability. Features include priority-driven production management, SMART case auto-scheduling, customer relations management, computer telephony integration, accounts receivable, wireless and touchscreen compatibility, document imaging, doctor online access, and customer support.
800-476-2097
www.atlantabasedsystems.com
AccountMaster
AccountMaster Dental Laboratory
Developed as an easy-to-use program specifically for small labs, AccountMaster operates on either Macintosh or PC stand-alone computers. In addition to office management tasks such as mailing/shipping label printing and a mail-merge letter module with a collection letter, the program prepares invoices, generates statements, and manages accounts receivable.
800-658-3899 www.accountmaster.com
Delacom Systems Inc.
Labmate
Recently updated in August, Windows-based Labmate business management software was designed by lab technicians to create case plans, work tickets, statements including calculated finance charges, and invoices through advanced programming and database management technology. Features include a QuickBooks interface, unlimited networking, case tracking with CRM, barcoding, and remake tracking by technician. Users reportedly can start billing within 30 minutes after installation.
978-633-3309 www.delacom.com
Easy Solutions Inc.
Easy Lab ESI Time
Designed to accommodate labs with up to 100 employees, Easy Lab includes the ESI Time feature for time and attendance tracking with a fingerprint punch clock. Other features include the ability to scan prescriptions for electronic capture, a check writer, P/L statements, and a comprehensive image database organized by case. Doctor information, case scheduling and tracking, and billing as well as reports on sales, productivity, client activity and revenue outlook are easily handled.
888-820-3082 www.easysolutionsinc.com
Dilloware LP
The Billing Clerk
Version 6 of The Billing Clerk software focuses specifically on a range of accounting tasks, including invoices, statements, recurring charges, past-due notices, global price increase/decrease, and late charges to track doctor billing information quickly and easily. Multiple reports can be created, such as aging, customer lists, monthly sales, transactions, and labels and then printed to regular paper or preprinted forms. An auto remind function simplifies data back-up, and customizable screens include movable/stretchable columns and sorting options.
800-880-0887
www.dilloware.com
Jenmar Int’l
DL-Plus
Offered with onsite installation, the comprehensive DL-Plus software array includes numerous configuration options that allow labs of various sizes to incorporate the edition that fits their needs. Each version has different capabilities to handle accounting and billing service, communication, inventory and tracking, and customer service. DL-CRM Customer Relationship Management enhances the ability to serve clients and manage daily communication. Other features include a high-speed document scanning solution and an Internet-based data synchronization network that connects labs.
352-376-2285
www.jenmarinternational.com
Inventrix Inc.
Labtrac Enterprise
A dynamic scheduling and production control system designed for any size laboratory, Labtrac Enterprise offers casework pre-allocation to technician skill and/or doctor preference and capacity management based on a lab diary. Other features include piece-pay options, touchscreen and mobile PDA capabilities, and Web-based Customer Relationship Management. Additional developments include the Labtrac Xchange Internet-based communication tool for use between customers and the laboratory and a built-in DAMAS module that helps laboratories with compliance issues.
704-334-8356
www.inventrix.us.com
Henry Schein Practice Solutions
Labnet
Designed for labs of all sizes and budgets, Labnet version 9.0 offers different software packages that allow managers to choose the appropriate level of features to help manage billing, case management, scheduling, imaging, reports, and customer support functions. It integrates with Goldmine CRM as well as Dentrix Dental software for client communication capabilities. The Labnet Online Web-enabled communication application integrates with the Labnet application to handle functions off-site via the Web. In addition, Supplynet software facilitates inventory management, ordering based on history, and material use tracking by technician or department.
800-403-9870 www.labnet.net
Laboratory Systems Group Inc.
Lab Manager Professional
Lab Manager Professional software is sold in three modules, allowing control over lab purchases. The Billing Module’s user-friendly case entry generates invoices, monthly statements, and reports giving easy access to patient and shade information in archived cases. Managers use the Production Module to monitor sales/production and case tracking. Large labs use the Scheduling Modules to manage work based on case requirements and available technicians. Touchscreen or barcode technology tracks cases and generates reports that assist in technician evaluations. Lab Manager easily transfers payment data through the QuickBooks interface.
800-677-1120 www.labsysgrp.com
Magic Touch Software
Dental Lab Customer & Production Management
Dental Lab Customer & Production Management (DLCPM) software offers easy-to-use interfaces that provide access to customer information, including calls, notes, cases, tasks, payments, sales, and a vast array of other valuable information with a few clicks of the mouse. The applications are designed to ensure product and laboratory efficiencies as well as to allow customer service representatives to handle calls efficiently and accurately. The Doctor Web Access Portal allows dentists to communicate directly with the laboratory 24/7 for case updates and submissions, accounting data, and pickup scheduling.
800-714-6490
www.magictouchsoftware.com
Mainstreet Systems & Software Inc.
DentaLab for QuickBooks
DentaLab for QuickBooks automatically synchronizes to QuickBooks Pro/Premier/Enterprise business management software to provide lab-specific functions such as case scheduling/tracking or work order capability. Suitable for novice through expert users in any size lab, it offers a wide variety of intuitive, easy-to-navigate features and customizable functions. Supplements are available for barcoding, image scanning, e-mail notifications, product costing, Web-based prescriptions, and custom newsletters.
800-257-4535
www.mainstreet-systems.com
Reliable Group
DentalKey
The modular DentalKey system combines detail-oriented Doctor Relations Management (DRM), lab management, and integrated accounting into one user-friendly package. DentalKey’s screens provide the user with real-time information organized in an easy-to-follow manner, with doctor activity performed from one screen. Features include detailed work tickets, smooth and efficient invoicing, review of case histories and accounts receivable, customer service module, doctor preferences and prescription on the work ticket, case scheduling by department and due date, before/after pictures of each case, and more than 125 detailed reports and lists.
516-679-1200
www.reliablegroup.com
Memtech Software Engineering Ltd.
Dental Lab Support Environment
The Dental Lab Support Environment (DLSE) is a new and modern software application for assisting in the management of any sized dental laboratory. The program is designed to be simple and intuitive yet powerful and time saving. Key features include case management and job tracking, job sheet and invoice printing in customizable format and layout, case searching and historic job lookup, price list management, automatic software updates at startup, and off-site data storage allowing access from unlimited locations.
+44 (0) 7795057590 www.dlseportal.com
WinVoice Development
WinVoice OnLine
The latest of several WinVoice software offerings, WinVoice OnLine cross-platform software uses the Web to connect lab owners to their businesses and vital information from any Internet-connected computer via login code access to view case progress, invoices, and statements. Lab owners have access to all standard business management features including case scheduling, case tracking, shipment tracking, invoicing, statements, and report generating. Pricing is a one-time fee plus a per-case monthly fee.
800-665-0091 www.winvoice.com
